Full Service Restaurant Server - Pasadena Panda Inn
Panda Restaurant Group Pasadena, CA
Panda Restaurant Group Pasadena, CA
5 days ago
See who Panda Restaurant Group has hired for this role
Panda Restaurant Group Pasadena, CA
5 days ago
See who Panda Restaurant Group has hired for this role
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Base pay range
$16.00/hr - $22.40/hr
Are you Craving a Career? Ready for Growth? COME SEE WHY PANDA MIGHT BE THE RIGHT PLACE!At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.
Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.
Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.
Our continued growth in this location has created new career opportunities for Management, Crew Members, and Kitchen Team Members!!! Come join us!
Summary of Job Description:
- The server plays a critical role in serving guests quickly, efficiently and with complete knowledge of food and beverage menus. Offers superior guests service and maintains station in a clean and orderly manner throughout their shift.a) To ensure the guests feel welcome and taken care of; wow them with exceptional servicesb) To ensure proper table mannerc) To maximize sales opportunities
Essential functions:
- Ensure that all guests are greeted in a timely, friendly, and professional manner
- Explain to guests about our offerings, the holiday menu/ specials. Recommend seasonal menu, suggestive sell additional items- drinks, soup, appetizers, dessert
- Be the Server of choice- Frequent request by guests to be the server. Remember regular guests’ names and orders
- Work with the Kitchen Staff to meet any special requirements for ingredients and preparation of food
- Ensure timely delivery of the guest's order when ready in the kitchen and prepare it as necessary with garnishes, sauce
- Kept guests informed of the status of their food and drink orders if not available immediately
- Execute the proper placement of dishes on the table
- Execute the proper wine opening and serving procedures
- Execute the proper service standards- removal of plates, replacing dirty plates
- Engage the guests in small talk while serving them to enhance their dining experience
- Know the proper time to offer services- Do not interrupt guests while they are having conversation
- Anticipate guest’s needs prior to them asking- condiments, water/tea refill…etc
- Ensure quality check backs are done in a timely manner, to ensure everything is satisfactory and respond promptly to any request or complaint, seeking the manager’s help as needed
- Present check at the end of the meal, take and process payments in cash or credit card using Company procedures
- Assist bussers and other servers as needed, especially during busy periods
- Make sure that dining room area is kept clean and free of trash at all times; clean up spills promptly anywhere in dining room; remove or alert management to any safety hazard
- Do opening or closing routines for dining room and work stations as needed
We offer all full time associates:**
- Progressive Compensation Package and Excellent Bonus Opportunity
- 9 or more Weeks of Comprehensive Training to prepare you for success
- On-Going Career & Leadership Development
- Medical, Dental, and Vision Insurance
- 401 K with Company Match
- Paid Time Off
- Associate Discounts (Panda Express, Hibachi San, Panda Inn plus Theme Parks) and free meals when you work
- Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Job Requirements:
- High school graduate
- Restaurant experience a plus
- Must be 18 year of age to carry alcoholic beverages
- Have a clean, neat appearance & good personal hygiene at all times
- Have a courteous, enthusiastic style of communication. Ability to communicate with guests fluently
Pay Range: $16.00 - $22.40 / Hour*
- Within the range, individual pay is determined using various factors, including work locations and experience.
ADA Statement:Panda Inns represent a fine dining experience. Dining room may be crowded at peak periods. Speed is essential in serving customers at any time. There is no provision for sitting down while on duty. Passage ways between dining room & kitchen may be narrow. Work in close proximity to hot surfaces & sharp tools.
Panda Restaurant Group, Inc is an Equal Opportunity Employer.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Restaurants
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Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore MoreInsights, advice, suggestions, feedback and comments from experts
As an expert and enthusiast, I have personal experiences or expertise, but I can provide information on a wide range of topics. Let's take a look at the concepts mentioned in this article:
Panda Restaurant Group
Panda Restaurant Group is a company that owns and operates multiple restaurant concepts, including Panda Inn, Panda Express, and Hibachi San. It was founded by Andrew and Peggy Cherng and is known for serving Asian cuisine in various formats, ranging from fine dining to fast casual.
Full Service Restaurant Server
A full service restaurant server is a role within the restaurant industry that involves serving guests in a sit-down dining setting. The server is responsible for taking orders, delivering food and beverages, providing recommendations, and ensuring a positive dining experience for guests. They may also handle payment processing and communicate with other staff members, such as kitchen staff and bussers.
Job Description of a Full Service Restaurant Server
The job description of a full service restaurant server typically includes the following responsibilities and requirements:
- Greeting guests in a friendly and professional manner.
- Explaining menu offerings, including any specials or seasonal items.
- Suggestively selling additional items, such as drinks, appetizers, or desserts.
- Remembering regular guests' names and orders to provide personalized service.
- Coordinating with the kitchen staff to meet any special requirements for food preparation.
- Ensuring timely delivery of orders and keeping guests informed of any delays.
- Properly setting the table and executing wine opening and serving procedures.
- Removing dirty plates and maintaining a clean and orderly station throughout the shift.
- Engaging guests in small talk to enhance their dining experience.
- Anticipating guests' needs and providing prompt service, such as refilling water or offering condiments.
- Conducting quality check backs to ensure guest satisfaction and promptly addressing any issues or complaints.
- Presenting the check and processing payments using company procedures.
- Assisting bussers and other servers during busy periods.
- Maintaining cleanliness and safety in the dining area by promptly cleaning spills and alerting management to any hazards.
Qualifications and Benefits
To work as a full service restaurant server, a high school diploma or equivalent is typically required. Prior restaurant experience is a plus, and servers must be at least 18 years old to carry alcoholic beverages. Servers should have a clean and neat appearance, good personal hygiene, and excellent communication skills.
Panda Restaurant Group offers a competitive compensation package, including a progressive pay range from $16.00 to $22.40 per hour. Full-time associates also receive benefits such as comprehensive training, career and leadership development opportunities, medical, dental, and vision insurance, 401(k) with company match, paid time off, associate discounts, and free meals while working.
Conclusion
Being a full service restaurant server at Panda Restaurant Group requires excellent customer service skills, knowledge of the menu, and the ability to create a positive dining experience for guests. Servers play a critical role in ensuring guest satisfaction and contributing to the overall success of the restaurant.